I have just returned from a holiday in Edinburgh and while there we traveled on the local Lothian bus service. Their buses are a contrast with my x84 service. All the Lothian buses ran on time and were cheap. Not one of the buses made clanks and noises (a lot of x84 buses squeal or make a funny noise when they slow down making waiting at traffic lights painful). Each bus stop had a sign on where each bus went to and a timetable. It made catching a bus each day almost a pleasure, compared to what I used to, and I'm not any kind of bus geek!

On my return I received a letter from "First" about the complaint I had made about one of their buses failing to turn up. The letter only acknowledged my complaint and says they are investigating. So far it seems to have taken about 20 days to investigate!